🔒 Privacy Policy

1. Introduction

Welcome to GK Services Computer Shop ("we", "our", "us"). We are located at 1st Floor, D-No: 31-4-340, 4/2, opp. Revathi Decors, Arundelpet, Guntur, Andhra Pradesh 522002.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website gkservices.online or purchase products from us. By using our website, you agree to the terms of this policy.

2. Information We Collect

We collect the following types of information:

• Personal Details: Name, email address, phone number and delivery address when you create an account or place an order.
• Order Information: Products purchased, order history, payment method and transaction details.
• Device Information: IP address, browser type, operating system and pages visited for analytics purposes.
• Communication Data: Messages sent through our contact form or chatbot.

3. How We Use Your Information

We use your information for the following purposes:

• Processing and delivering your orders for laptop and desktop spare parts
• Sending order confirmation, OTP and delivery update emails
• Providing customer support and responding to queries
• Improving our website, products and services
• Sending promotional offers (only with your consent)
• Complying with legal and regulatory requirements

4. Payment Security

All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details on our servers. Cash on Delivery (COD) is also available for orders in Guntur and surrounding areas.

5. Data Sharing

We do not sell, rent or trade your personal information to third parties. We may share your data only with:

• Delivery partners — to ship your orders to your address
• Payment processors — Razorpay for secure payment processing
• Legal authorities — when required by law

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your cart items, login session and preferences. You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 3 years for accounting and legal compliance. You may request deletion of your account and data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect data
• Request deletion of your account and data
• Opt out of promotional communications at any time
• Lodge a complaint with the relevant data protection authority

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. Passwords are stored using SHA-256 hashing. Our website uses HTTPS encryption for all data transmission.

10. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.